Frequently Asked Questions

• Why are my gateways offline?
• How can I order more gateways?
• Can I have my Safety Buttons assigned to individual staff members?
• Why am I getting so many false alarms?
• How do I check if our Safety Buttons work?
• How do I power cycle a gateway?
• How do I check if a gateway device is connected?
• How do I swap out our current gateway for a replacement?
• How do I add someone to our alert recipient list?
• How do I temporarily disable alerts?
• How do I remove someone from our alert recipient list?